Refund Policy

You can ask for a refund within 14 days of payment and each licence has been downloaded no more than 3 times.

We approve a refund when the item does not work as described and our support team cannot fix it, when it was bought twice by mistake, or when the item is missing files we promised.

We usually cannot refund when you changed your mind after downloading, the item works but does not fit a need that is not in its description, or the problem comes from your server, hosting or changes you made to the code.

A service order can be refunded until 14 days after it was completed. If we have not started the work, or we deliver late, the refund is inside the policy. Partly delivered work is reviewed case by case and may be refunded in part.

An unpaid order can be cancelled by you at any time from Account → Orders & invoices. A paid order is cancelled through a refund request.

1. Sign in and open Account → Orders & invoices.
2. Click View on the order and choose Request refund.
3. Tell us what went wrong and add screenshots if you can.

You can follow the request and reply to us from the same order. We usually reply within 1–2 working days.

Approved refunds go back to the payment method you used (card, PayPal, Stripe, bKash, Nagad or bank). How soon it shows on your statement depends on your bank, card or wallet provider. When the refund is approved, the licence and download access for that item are turned off.

For anything about refunds, open a support ticket or message us on live support. We are happy to help before you buy, too.